Store Policy

POLISHING HEALTH & SAFETY

Proper health & safety precations are important whilst metal polishing. Inhaling dust and fibres caused by metal polishing can be detrimental to your health, there for House of Metal Shine highly recommends that the appropriate Personal Protective Equipment be used at all times while using the products sold on this website. We recommend wearing a properly fitted respiration device designed to shield from dust particles and fibres at all times and well as safety boots, eye protection or full face helmet, safety gloves, hearing protection and dust protectant coveralls. If you’re at anytime unsure how to safely use any products sold on this website. Please contact us for a demonstration before using the product. We are happy to guide you in the correct operation and use of our products to ensure that you remain safe and get the best possible result.

PRIVACY & PERSONAL DATA

House of Metal Shine promise to never misuse the personal data you enter within this website. We respect your privacy, and promise to only ever use the the data you have entered to fulfill transactions and/ or activities carried out on this website. We will never share or sell your details to third parties.  We may email you from time to time with information regarding products and services we are offering, you may at any stage unsubscribe if you do not wish to receive them.

AFTERPAY

Afterpay is available on this site as a convenient alternative method of payment. If a purchase is made using Afterpay, customers will be bound by Afterpay’s standard terms of service. Please see here for more information on terms. https://www.afterpay.com/en-AU/terms-of-service

SHIPPING

We ship to anywhere in Australia. Order totals $150 and over are eligible for free shipping. Orders that are less than $150 will attract a $20 flat rate shipping fee. We generally ship using Startrack Express but other carriers may be used from time to time. Startrack won’t ship to a Post Office Box. Please provide a physical address for delivery when entering your details at checkout.

LOCAL PICKUP

If this option is selected at Cart, we will contact you with details of the address once checkout is completed,  and we”ll work with you to find a mutually beneficial time for you to collect your order. Local Pick-Up is available for Perth customers only. The pick-up location can usually be nominated for Kalamunda 6069 or Midvale 6056.

RETURNS

Please choose carefully as we do not offer returns if you simply change your mind or made a wrong selection. If your goods are faulty or damaged from shipping, please contact us to arrange a refund/exchange. Please provide pictures of the product condition and provide a tax invoice for proof of purchase.